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Complaints Resolution And Referral Service (CRRS)

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For information contact AT Aust on 1300 452 679

Last updated: Nov 17 2021

Short Description

CRRS is a free service that helps people with disability sort out complaints they may have about disability employments and advocacy services funded by the Commonwealth Department of Family and Community Services. Open 9am to 7pm Monday to Friday.

Additional Info

More Details

The CRRS does not take sides when looking at a complaint and will get both sides of the story.

There are a number of way that the CRRS can address a complaint. The CRRS can:
. Encourage the person to take their complaint directly to the service
. Have a meeting where the person making the complaint, the service and the CRRS are present to talk about the problem (conciliation).
. Conduct a formal investigation

Once the investigation or meeting about the complaint is complete and the ideas on how the complaint can be addressed are written down, the CRRS will call the person making the complaint and the service within 3 months to make sure that the ideas are implemented.

Suppliers

Complaints Resolution and Referral Service (CRRS)
St Leonards
NSW 2065
Australia
Sales: 1800 880 052
Fax: 02 8412 7199
Toll Free: 1800 880 052
Website: http://www.jobaccess.gov.au/complaints

Disclaimer

Whilst all care is taken to provide accurate information with respect to the item described, the Independent Living Centre New South Wales (ILCNSW), operating as Assistive Technology Australia, is not involved in product design or manufacture, and therefore not in a position to guarantee the accuracy of the information provided. Selection of equipment, which is both suitable and appropriate for individual needs remains the responsibility of the person(s) considering requisition, and no responsibility is taken by the ILCNSW (Assistive Technology Australia) for any loss or injury caused through use of the equipment or alleged to have arisen through reliance upon information provided. As information is subject to change any enquiries should be directed to the manufacturer.