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ACCAN Smartphone App - Phone Rights

Phone Rights is a free downloadable App that will allow mobile phone customers to test their reception and log where and when they are experiencing call dropouts, delayed text messages and slow internet so they can make a complaint to their provider. The app also offers consumers and small businesses advice on how to resolve common phone and internet issues through tip sheets and video guides. Issues include contracts, bill shock, global roaming and data charges.

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Contact the suppliers for pricing and availability

(2 suppliers)

For information contact ILCNSW on 1300 452 679

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There is also a function that allows you to contact your provider or make a complaint to the Telecommunications Industry Ombudsman (TIO) directly through the app and set reminders in your calendar about when to follow up.

The information in the app is based on the new Telecommunications Consumer Protections (TCP) Code, which outlines the rules and obligations of telecommunications providers in dealing with customers.

Download Phone Rights app: iPhone (iTunes store)
Download Phone Rights app: Android (Google Play store)

Place Of Manufacture

Bizar Mobile Pty (Australia)

Price Guide

Free of charge

Disclaimer

Whilst all care is taken to provide accurate information with respect to the item described, the Independent Living Centre New South Wales (ILCNSW) is not involved in product design or manufacture, and therefore not in a position to guarantee the accuracy of the information provided. Selection of equipment, which is both suitable and appropriate for individual needs remains the responsibility of the person(s) considering requisition, and no responsibility is taken by the ILCNSW for any loss or injury caused through use of the equipment or alleged to have arisen through reliance upon information provided. As information is subject to change any enquiries should be directed to the manufacturer.

Suppliers

Supplier Location Contact Website
Apple Store Australia   Visit Website 
Google Play Australia   Visit Website 
61:05:2002