Short Description

Qantas airline services for travellers with special needs. To ensure a consistent service is provided, Qantas should be made aware of what level of assistance is required from them at the time of booking.

More Details

Check in and boarding
Qantas will advise on the check in and boarding procedures.

Medical Clearance
Generally, passengers who have mobility limitations will not require medical clearance to fly. However, there are times when precautions should be taken and it is advisable at all times to consult with your medical practitioner in relation to flying with your particular disability.

If you have a mobility limitation, you only require medical clearance when:
- your disability is new (ie has occurred within six weeks of travel) or is unstable (ie has changed within six weeks of travel),
- your condition may deteriorate during the flight, or
- your condition may deteriorate due to a decrease in oxygen levels in the aircraft cabin environment or a decrease in cabin pressure.

Although acceptance of customers who have mobility limitations for travel does not generally require Qantas Medical Clearance, in cases where Qantas cannot meet a customers' specific medical needs, Qantas reserves its rights to deny travel.

Mobility Aids
Size restrictions apply. Check with Qantas. Information is available on their web site.

Wheelchair Access
You may be able to use your own wheelchair to the aircraft, it will then be taken and stored in the hold. Onboard wheelchairs are available for use on Qantas Boeing 747 and 767 to enable access to and from bathrooms. Most Qantas jet aircraft have toilet facilities for people with disabilities but you should check when you make your reservation. Cabin crew can assist customers to and from the toilet door.
Some equipment and a wheelchair can be carried free of charge and not included as part of standard baggage allowance. Any additional wheelchairs may be charged for as excess baggage.

Meals
Special meals can be requested at time of booking for certain dietary, medical or religious requirements. Some conditions and restrictions apply.
Meals can be provided already cut if requested.

Service dogs or Assistance dogs can accompany their owner free of charge. However, on international travel, service dogs are subject to entry permits and in some cases quarantine regulations. All dogs carried in the cabin as service dogs must be properly registered with the appropriate authority as a service animal.

Carer's Concession Fare
This airfare is available for passengers with high level needs who cannot travel without the assistance of a carer, as well as for people who are blind. The airfare offers a 50% reduction on the full Economy, Business and First Class domestic airfares for the passenger and their nominated carer.