More Details

Homeline Features
Homeline features are available on tone phones in most areas. Some features attract usage charges and additional monthly rental charges may apply.

Call Return
If you miss a call or have difficulty getting to the phone quickly, Call Return may assist you. You can find out the telephone number of the last person who called you and if you wish, return the call.

Call Waiting
Call Waiting lets you take a second incoming call by putting your first caller on hold.

3-Way Chat
Three people can have a group conversation at once saving separate calls backwards and forwards. This may also be helpful if you have a speech or communication impairment and require assistance to conduct a telephone conversation.

Call Back
If the number you're calling is engaged, Call Back re-dials the number and can let you know when the line is free. Call Back saves you from redialling.

Call Forward
Call Forward allows you to forward your calls to your mobile or another phone.

Calling Number Display
Calling Number Display allows you to identify who is calling by displaying the caller's telephone number. This network feature also keeps the telephone number of the person calling you if you are unable to answer the call, enabling you to ring back at a later time.

MessageBank
MessageBank is a 24 hours, 7 days a week answering service. MessageBank can be particularly useful if you have a speech impairment, as you can invite customers to leave a message. Equally if you have difficulty hearing the telephone ring, or getting to the telephone quickly you won't miss important calls.

Delayed Hotline
Allows you to call your most frequently dialled number without dialling. Just pick up the phone, wait four seconds, and the number is dialled automatically. This feature can be useful to store a number for emergencies, or your most frequently called number, if you have difficulty with dialling numbers.

Abbreviated Dialling
You can choose to store up to 60 of your most frequently used telephone numbers in the telephone exchange memory, including long distance numbers. Then you can dial these numbers using a simple one or two digit code. This product can be very helpful for people with a mobility impairment who have difficulty dialling numbers.

Smart Ring
With Smart Ring you'll be able to tell who the call is for by the sound of the telephone's ring - ideal for multi-need households.

1# Telstra Feature Assistant
Telstra's voice activated 1# Feature Assistant makes Call Forward*** and Call Waiting easy to use.

Telstra Home Messages 101
Telstra Home Messages 101 is a simple to use FREE home messaging service. There is no charge to activate the service or to retrieve the messages. This service is available to Telstra local call customers on most home phones and allows you to receive messages when you are away from your phone, on another call or dialled up to the Internet. Telstra Home Messages 101 is particularly useful if you have a speech impairment, as it has a standard greeting requesting callers to leave a message. Telstra Home Messages 101 can be activated on a Telstra home phone by dialling 101.

Internet Directories

WhitePages? Online
The WhitePages? Online site gives you access to over eight million residential, business and government listings throughout Australia. Visit www.whitepages.com.au/wp/.

YellowPages Online
The YellowPages Online site contains business entries from all printed Australian YellowPages Directories. Visit www.yellowpages.com.au.

Telephone Typewriter Directory?
If you have a TTY, Telstra encourages you to list your number in the Telephone Typewriter Directory? to make it easier for others to find you. For further information please call Freecall? 1800 814 907* (Voice), FREEFAX? 1800 639 169 (Fax) or email TTY@sensis.com.au.

Telstra Directory Assistance
Telstra Directory Assistance provides the telephone number of the person or organisation you wish to call. This service is available for all listed telephone numbers in Australia and overseas. The number to call for Telstra Directory Assistance is 1223 for all areas within Australia, and 1225 for overseas countries.

Directory Assistance Helpline
Telstra's Directory Assistance Helpline offers a live, operator assisted service that includes telephone number information as well as address information for people who are unable to read, use or hold White Pages? or Yellow Pages? directories and are unable to satisfactorily use the standard Telstra Directory Assistance service (1223) service. Contact the Disability Enquiry Hotline on 1800 068 424* (Voice) or 1800 808 981 (TTY) or email us.

1234
1234 is a way to help people find most listed business and residential information, street directions, movies screening and session times, and weather information, all via one easy number - 1-2-3-4 - and you can be connected on request. Visit www.voiceservices.com.au for product & pricing information.

Call Connect 12456 (and for a limited time on 12455)
If you know the name of the person or business you're looking for you'll be connected to their number, or if you're looking for a certain type of business but don't know their name, you can receive up to three business listings from the operator and can be connected to any one of them.

Call Connect Fee Exemption
Telstra customers who are unable, or find it extremely difficult to dial numbers on a telephone and therefore are prevented from using a normal telephone, may be eligible for a Call Connect service fee Disability Exemption. The exemption applies only to Call Connect calls - to 12456 - made from the fixed line telephone service that has been registered for the Exemption, and it only applies to the Call Connect service fee. Customers will still be charged the applicable call charges for connection to the requested number. Applications for registration for this service can be made through Telstra's Disability Enquiry Hotline on 1800 068 424.

Bill Options

Telstra offers a range of billing options for customers with a disability, at no additional cost.

Braille Bill
Customers who are blind have the option of receiving their Telstra standard and mobile telephone bills in Braille.

Features

Contains the same information as a standard bill, including full itemisation of service and equipment charges.
Information is laid out in a way that enables you to quickly recognise that the document is a Telstra bill.
There is no remit section, however the bill is designed for easy payment by phone.

Braille bills can be ordered by calling the Disability Enquiry Hotline on FREECALL? 1800 068 424* (Voice) or FREECALL? 1800 808 981(TTY) or email us.

Big Print Bill
If you have a vision impairment that means you can't easily read your Telstra bill, you may prefer to receive your standard telephone and mobile bills printed in a large font - the Big Print Bill.

Features

Identical information to that supplied in a standard Telstra bill.
Printed in a large font.
Printed on larger paper (approximately twice the size of a standard bill).
Remit section remains the same size (as the standard bill).

Big print bills can be ordered by calling 13 2200.

Online Bill
You can choose to receive Telstra bills online. With Online Billing you are able to sort and graph charges on a bill and receive free local call itemisation. A 'calls yet to be billed' option allows you to view and track calls prior to them appearing on the Telstra telephone bill. This can help monitor usage and budget for telephone accounts. The Online Bill site is W3C (World Wide Web Consortium) compliant, enabling customers who use a screen reader to access this option. For further information visit www.telstra.com.au/billing.

Summary Bill
If you want less information on your telephone bill you can elect to have a summary bill, which gives you the totals for each call type eg STD, International and local calls, and your service and equipment charges. Summary Bills can be ordered by calling 132200.

Bill Payment Options

Telstra offers customers a number of ways to pay Telstra bills .

Direct Debit
Direct Debit allows the automatic transfer of funds directly from your nominated bank, credit union or building society account, on the due date.

BPay
BPay offers electronic banking via your participating financial institution. You simply need to call your financial institution and quote the biller code and your account number.

Pay-by-Phone
Pay-by-Phone allows a bill to be paid over the phone 24 hours a day

Online Payments
Online payment allows telephone bills to be paid over the Internet.

Fax Payments
Fax payments can be made with credit cards by Telstra customers who find it difficult using a standard telephone - please contact the Disability Enquiry Hotline to arrange use of this option.

Email payment
Email payment can be made with credit cards by Telstra customers who find it difficult using a telephone - please contact the Disability Enquiry Hotline to arrange this option.

Price Guide

Contact supplier for prices.