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Telstra Call Connect Service

Callers can be connected to a local or STD number by an operator by dialling 12456. This will cost $1.10 in addition to the normal call charge. There is a fee exemption for eligible customers with severe physical disabilities (including people with quadriplegia, severe motor neurone disease) who are unable to use a standard telephone or find dialling extremely difficult.

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Contact the suppliers for pricing and availability

(2 suppliers)

For information contact AT Aust on 1300 452 679

  • Additional info

More Details

* The caller will speak with an operator who can connect them to any White Pages or Yellow Pages directory listing
* If the name of the person or business is known, the caller will be connected to their number.
* If a caller is looking for a certain type of business but doesn't know their name, the operator can provide up to three business listings and then connect them to the one chosen
* When a call is made from a mobile phone and is connected to the person or business, an automatic SMS will be sent to the caller's mobile phone with their contact details for storage into the phone for the future
* Send an SMS to 12456 to request the phone number of a person or business. A Call Connect operator will search for the details and respond via SMS

Call Connect Exemption
* Telstra customers who can't dial numbers on a normal phone, or find it difficult to do so, may be eligible for a disability exemption on the Call Connect service fee

* Applicants for a fee exemption will need to get certification (Telstra has form) signed by an OT, Rehabilitation Engineer or Rehabilitation Physician.

Price Guide

$1.29 connection fee
$1.99 per call
Standard mobile rates apply
Telstra customers who can't dial numbers on a normal phone, or find it difficult to do so, may be eligible for a Call Connect service fee Disability Exemption.

More Details

* The caller will speak with an operator who can connect them to any White Pages or Yellow Pages directory listing
* If the name of the person or business is known, the caller will be connected to their number.
* If a caller is looking for a certain type of business but doesn't know their name, the operator can provide up to three business listings and then connect them to the one chosen
* When a call is made from a mobile phone and is connected to the person or business, an automatic SMS will be sent to the caller's mobile phone with their contact details for storage into the phone for the future
* Send an SMS to 12456 to request the phone number of a person or business. A Call Connect operator will search for the details and respond via SMS

Call Connect Exemption
* Telstra customers who can't dial numbers on a normal phone, or find it difficult to do so, may be eligible for a disability exemption on the Call Connect service fee

* Applicants for a fee exemption will need to get certification (Telstra has form) signed by an OT, Rehabilitation Engineer or Rehabilitation Physician.

Price Guide

$1.29 connection fee
$1.99 per call
Standard mobile rates apply
Telstra customers who can't dial numbers on a normal phone, or find it difficult to do so, may be eligible for a Call Connect service fee Disability Exemption.

Disclaimer

Whilst all care is taken to provide accurate information with respect to the item described, the Independent Living Centre New South Wales (ILCNSW), operating as Assistive Technology Australia, is not involved in product design or manufacture, and therefore not in a position to guarantee the accuracy of the information provided. Selection of equipment, which is both suitable and appropriate for individual needs remains the responsibility of the person(s) considering requisition, and no responsibility is taken by the ILCNSW (Assistive Technology Australia) for any loss or injury caused through use of the equipment or alleged to have arisen through reliance upon information provided. As information is subject to change any enquiries should be directed to the manufacturer.

Suppliers

Supplier Location Contact Website
Telstra Call Connect Dis Exemption Melbourne, VIC, Australia Sales: 1800 068 424 (apply/enquiries)
Fax: 03 9892 8109
Toll Free: 1800 068 424 (to apply)
  Visit Website 
Telstra Disability Equipment Program Melbourne, VIC, Australia Sales: 1800 068 424 (Enquiry Hotline)
Fax: 1800 814 777
Toll Free: 1800 068 424
  Visit Website 

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Address

Assistive Technology Australia
(Independent Living Centre NSW)
Shop 4019 Westpoint Blacktown
17 Patrick Street
Blacktown
NSW 2148
Australia

Find Us

Shop 4019
Level 4 (Rooftop)
Westpoint Shopping Centre Blacktown
Enter car park via express ramp at the Alpha St roundabout (Map)

1300 452 679
02 9912 5800 (Reception)

02 8814 9656 (Fax)

Email: welcome@at-aust.org
Feedback:feedback@at-aust.org

Facebook: ILCNSW

ABN 44103 681 572

 

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